Human Rights

Basic Approach

As a corporate group with global business operations, the ENEOS Group believes that an important element in striving for sustainable development is respect for the human rights of all stakeholders, including employees.
The ENEOS Group supports international norms such as the United Nations Guiding Principles on Business and Human Rights and the fundamental labor rights of the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work (freedom of association and the effective recognition of the right to collective bargaining, the elimination of all forms of forced or compulsory labor, the effective abolition of child labor, the elimination of discrimination in respect of employment and occupation).
We conduct our business activities with respect for the human rights not only of our employees, but of all stakeholders, including our suppliers, customers, business partners and members of local communities.

ENEOS Group Code of Conduct (excerpt)
  1. 5.Respect for human rights
    1. (1)We shall not infringe on human rights through our business activities. We respect internationally-accepted human rights standards and diversity, acknowledging differences pertaining to gender, age, nationality, race, ethnicity, skin color, culture, thought, religion, belief, political opinions, sexual orientation (LGBT), and the presence or absence of disability.
    2. (2)We shall not engage in any type of discrimination or harassment.
    3. (3)We shall not engage in any forms of forced labor or child labor.
    4. (4)We shall not engage in business transactions which may lead to the prolongation of conflicts, human rights violations, or inhumane acts.

Human Rights Policy

The ENEOS Group has established basic principles on respect for human rights under "5. Respect for human rights" within the Group Code of Conduct. We have requested cooperation with these efforts not only from Group companies but also other companies across our value chain. In addition, we established a human rights policy to further clarify our stance and the importance of respect for human rights. We will continue our efforts to communicate the applicable scope of the Group Code of Conduct to all concerned and ensure compliance with it.

ENEOS Group Human Rights Policy

The ENEOS Group conducts its business activities under the ENEOS Group Philosophy, which states that we will contribute to the development of our communities and help to ensure a vibrant future through creation and innovation in energy, resources, and materials.
This policy was formulated as a guideline for promoting respect for human rights across the entire Group and fulfilling related obligations pursuant to the United Nations Guiding Principles on Business and Human Rights.

1.Basic Approach
The ENEOS Group fully recognizes that human rights must be respected in all of the countries and regions where it conducts its business activities.
2.Compliance with Applicable Laws and Regulations
The ENEOS Group complies with the laws, ordinances and regulations applicable in the countries and regions where it conducts its business activities. In addition, the ENEOS Group will pursue a method for respecting international principles on human rights in case of a contradiction between internationally recognized human rights and the laws and regulations of each country and region.
3.Respect for International Norms on Human Rights
The ENEOS Group supports and respects the International Bill of Human Rights (consisting of the Universal Declaration of Human Rights, International Covenant on Civil and Political Rights, and the International Covenant on Economic, Social and Cultural Rights), which stipulates the fundamental human rights of all people, along with international norms on human rights such as the ILO Declaration on the Fundamental Principles and Rights at Work of the International Labor Organization, which sets forth fundamental labor rights, other conventions relating to the human rights of workers on wages and working hours, the Declaration on the Rights of Indigenous Peoples, and the Children's Rights and Business Principles. As a participant in the UN Global Compact, we support and respect the 10 principles of the UN Global Compact.
4.Fulfillment of Responsibility to Respect Human Rights
The ENEOS Group is committed to upholding human rights. If it is determined that our business activities cause or have caused adverse impacts on human rights, we will take appropriate action to remedy such impacts in accordance with our responsibility to respect human rights. As part of our efforts, the ENEOS Group will promote the following initiatives.
Human Rights Due Diligence
The ENEOS Group will establish and continually implement a mechanism for human rights due diligence. Human rights due diligence refers to the continuous process of conducting preventive surveys and investigations, rectifying issues using appropriate means, and disclosing the progress and results of such externally, in order to prevent or mitigate possible adverse impacts on human rights caused by the company.
Dialogue and Discussions
The ENEOS Group conducts in earnest dialogue and discussions with relevant stakeholders to ensure that it comprehends and addresses the impacts it has on human rights from the perspective of those affected.
The ENEOS Group will provide appropriate training to its officers and employees to ensure that this policy is incorporated into the business activities of all companies belonging to the ENEOS Group.
6.Information Disclosure
The progress and results of initiatives for respect for human rights under this policy will be disclosed on our website and in reports, among other media.
7.Applicable Scope
This policy applies to all officers and employees of the ENEOS Group. All business partners involved in the ENEOS Group's business activities will be asked to cooperate with this policy.
This policy supplements the provisions of the ENEOS Group Philosophy and the ENEOS Group Code of Conduct.


The ENEOS Group Human Rights Promotion and Human Resource Development Committee, chaired by the officer (director) responsible for the Human Resources Department of ENEOS Holdings, has been established under the ENEOS Group CSR Council, which is chaired by the president of ENEOS Holdings. The committee is responsible for deliberation on Group-wide policies and approaches to human rights. It confirms and evaluates the activities of each Group company and shares information.
Specifically, each Group company implements various measures to ensure respect for human rights, which is stipulated in the Group Code of Conduct. These measures include the implementation of human rights awareness training and human rights due diligence in accordance with the business characteristics of each company.
Group company initiatives are also shared at Human Rights Promotion and Human Resource Development meetings, held once each quarter, and are used to improve the level of business activities across the entire Group.

Structure for Promoting Human Rights, Human Resource Development and Health

Major Initiatives

Participation in the UN Global Compact

ENEOS Holdings, ENEOS, JX Nippon Oil & Gas Exploration and JX Nippon Mining & Metals support the UN Global Compact and work to realize its 10 principles in four areas, including human rights.

Corporate Human Rights Benchmark (CHRB)

The ENEOS Group became subject to Corporate Human Rights Benchmark (CHRB) assessment in fiscal 2019.
Please refer to the CHRB website for the assessment results.
Going forward, in order to sufficiently address the questions posed by the CHRB, we will carry out initiatives on business and human rights and proactively disclose relevant information.
In addition, on July 30, 2019, we met with CHRB and shared opinions on business and human rights.

Raising Awareness of Human Rights through Training and e-Learning

Group companies conduct human rights training, new employee training, rank-based training, and e-learning for all officers and employees in an effort to raise awareness of human rights and prevent human rights issues from occurring.
The participation rate in human rights training in fiscal 2018 was 94.2%. In fiscal 2019, in an effort to achieve a 100% participation rate in human rights training, we will encourage officer and employee participation by providing access to training materials through various means, such as the company intranet and email.

Mine Development and Respecting the Human Rights of Local Residents


The development and operation of mines can have a particularly significant impact on the surrounding environment. It is therefore essential to give due consideration to the human rights of local residents and implement measures to ensure coexistence and mutual prosperity with local communities.
The JX Nippon Mining & Metals Group's Minera Lumina Copper Chile, the operator of the Caserones Copper Mine, applies a basic three-point policy for supporting local communities: respect for life, protection of the community and environment, and compliance with laws and regulations. In keeping with this policy, after the project launch in 2007, the operator began holding briefings and engaging in dialogue with the Collas, the indigenous people who live in the area around the mine site, in an effort to build up trust.

Response to the UK Modern Slavery Act 2015

JX Nippon Oil & Energy Europe Limited (ENEOS Group) and JX Nippon Exploration and Production (U.K.) Limited (JX Nippon Oil & Gas Exploration Group) have released statements in response to the United Kingdom Modern Slavery Act 2015, which came into effect in October 2015.

  • See the following websites for further details.

Response to the South African Black Economic Empowerment Policy (BEE Policy)

ENEOS operates a representative office in Johannesburg, South Africa, for the purpose of gathering information. The office does not engage in sales and marketing activities. Therefore, this representative office has not obtained approval under this policy because the nature of its activities does not require it.

Human Rights Due Diligence

The ENEOS Group has checked for human rights violations (harassment, etc.) at each workplace through employee awareness surveys and legal compliance inspections. In fiscal 2018, we began implementing human rights due diligence based on our human rights policy.
The Group identified human rights issues for human rights due diligence, referencing the Guiding Principles on Business and Human Rights (United Nations) and Guidance on Human Rights Due Diligence (Japan Federation of Bar Associations).
(See table below.)

List of Human Rights Issues

Stakeholders Human rights issues
Employees Harassment
Management of working hours
Suppliers Human rights violations by suppliers
Business partners
Quality defects (including contamination)
Inadequate provision of product information
Improper management of chemical substances used in products
Information security (privacy management)
Local communities Environment (including environmental degradation, health impacts, and damage in local areas)

The ENEOS Group's business operations involve a wide range of stakeholders, and the Group recognizes the importance of respecting the human rights of all stakeholders. In the human rights due diligence we carried out in fiscal 2019, we verified whether any human rights violations involving employees or customers, as well as local residents living near refineries and plants, local residents living near service stations, or suppliers, were committed by the Group.
We verified the following rights concerning our stakeholders.
At the time of publication of this report, no serious human rights violations had been identified.

  • The ILO's fundamental labor rights (freedom of association and the effective recognition of the right to collective bargaining, elimination of all forms of forced or compulsory labor, effective abolition of child labor and elimination of discrimination in respect of employment and occupation)
  • Three labor rights (right to organize, right to collective bargaining, freedom of association)
  • Freedom from forced or compulsory labor
  • Freedom from all forms of harassment
  • Right to work in a safe and healthy work environment
  • Freedom from discrimination
  • Rights of foreign workers
  • Rights of immigrants
  • Rights of persons with disabilities
  • Rights of women
  • Rights of sexual minorities
  • Right to access to remedies
  • Social security
  • Prohibition of child labor
  • Access rights to resources
  • Rights concerning health

Human Rights Due Diligence Cycle

Supply Chain

With the cooperation of its suppliers, the ENEOS Group introduced CSR procurement in fiscal 2018. In CSR procurement, we ask our suppliers to respond to verification surveys for human rights due diligence in order to ascertain the status of suppliers' human rights efforts.
The ENEOS Group will continue its efforts to ensure that no human rights violations occur within its supply chain. For details, see Supply Chain Management.
In addition, the JX Nippon Mining & Metals Group is taking measures against conflict minerals. For details, see Confronting the Issue of Conflict Minerals.

Consultation Contact Points (Remedy Measures)

The ENEOS Group has established a compliance hotline and a harassment contact point as internal contact points for consultation and reporting of issues including human rights violations.
These contact points accept anonymous reports of and provide consultation on issues ranging from human rights issues that may occur in the course of day-to-day operations to serious human rights violations.
Persons who contact these contact points for reporting or consultation are not in any way subject to unfavorable treatment.
Furthermore, these persons are free to seek remediation through external parties for any incidents they have reported to these contact points.

Views from Employees

We collect the opinions of employees through ENEOS Group employee awareness surveys, which target all officers and employees (including temporary workers), as well as various other surveys and initiatives, for use in in-house initiatives.
Furthermore, for women's empowerment, we held a panel discussion and an exchange of ideas between officers and employees on the themes of career advancement and balancing childcare and work.

Third Party Opinion

Human rights due diligence briefing session presented by Human Rights Now

The ENEOS Group is working to ensure respect for human rights through the PDCA cycle based on the Group Philosophy and the Code of Conduct. For our human rights risk assessment, implemented as part of our efforts to ensure respect for human rights, we asked Human Rights Now to conduct desk research in the interest of ensuring verification from a third-party perspective.
Within the ENEOS Group CSR promotion structure, we will carefully review the feedback received and make improvements to our business and human rights initiatives as necessary. Our progress will be disclosed in future ESG Data Books.

A portion of the third party opinion is summarized as follows.

Items requiring prompt response in accordance with international standards (Guiding Principles on Business and Human Rights, the ILO Declaration, etc.)

Right to access to remedies
Thorough dissemination of the use of internal whistleblower system (hotline)
Discrimination and harassment
Advanced efforts for discrimination and harassment prevention training
Occupational health and safety
Improvement on initiatives aimed at eliminating all occupational injuries, not only serious occupational injuries (fatalities)
Supply chain management
Effective implementation of the ENEOS Group Code of Conduct in Japan and overseas
Response to human rights risks across the entire value chain, including overseas

Esso and Mobil are trademarks of Exxon Mobil Corporation, used under license.