Human Rights Consultation Contact Points for Suppliers

The ENEOS Group is strengthening its efforts to ensure respect for human rights throughout its supply chain, in collaboration with its suppliers.
As part of this initiative, we have established human rights consultation contact points for suppliers, through which suppliers who have direct business relationships with our companies can report any human rights concerns related to our operations.

Suppliers that have direct business relationships with ENEOS Holdings, ENEOS, ENEOS Xplora, ENEOS Materials, ENEOS Power, or ENEOS Renewable Energy (excluding their group companies).

Note: In principle, we do not respond to inquiries from individuals other than those listed above; however, the information provided in such inquiries may be useful in helping us identify human rights risks in the ENEOS Group.

We accept inquiries regarding human rights issues involving officers or employees of ENEOS Holdings, ENEOS, ENEOS Xplora, ENEOS Materials, ENEOS Power, or ENEOS Renewable Energy (excluding their group companies).

• Examples

• Harassment by our employees

• Supplier employees being subjected to harsh working conditions as a result of doing business with one of our companies

• Discriminatory remarks or discriminatory behavior by our employees

Note: In principle, we do not respond to inquiries that do not involve the companies ENEOS Holdings, ENEOS, ENEOS Xplora, ENEOS Materials, ENEOS Power, or ENEOS Renewable Energy, or their employees.
However, we will consider any information provided in such inquiries, as it may be useful in helping us identify human rights risks in the ENEOS Group.

• Once we receive a consultation, we will not begin any investigation without first obtaining the user's consent, unless there are justifiable reasons to do otherwise.

• We will keep the fact that a consultation took place and the details of the consultation confidential, and will use this information only for the purpose of investigation and taking appropriate action.

• We will make every effort to ensure that those seeking consultation do not suffer any disadvantages simply because they sought consultation.

• We do not restrict users from seeking solutions through other channels for issues they have raised through this consultation service.

• Please note that all inquiries will be handled by staff from the external law firm to which we have outsourced this service. Furthermore, all future communications may also be conducted through this law firm. We kindly ask that you understand this point before contacting us.

• Before requesting a consultation, please be sure to review section 2, "Types of consultations topics accepted."
  Please note that we cannot provide individual support for consultations that fall outside the scope of our acceptance.

• We accept anonymous inquiries, but please note that this will limit our ability to investigate and verify the facts, and we will not be able to provide updates on the progress of the investigation.

These contact points are only for suppliers that have direct business relationships with ENEOS Holdings, ENEOS, ENEOS Explora, ENEOS Materials, ENEOS Power, or ENEOS Renewable Energy (excluding their group companies), and are limited to inquiries regarding the conduct of these companies or their employees. Before contacting us, please be sure to review the "Things to check before consultation" section and use the designated form to send your inquiry to the appropriate contact point.

Things to check before consultation

• Is this about human rights?

• Are you a supplier who has a direct business relationship with one of our companies?

• Are the human rights violations being committed by officers or employees of ENEOS Holdings, ENEOS, ENEOS Explora, ENEOS Materials, ENEOS Power, or ENEOS Renewable Energy (excluding their group companies)?

If you answer "yes" to all of the above, please fill out the required information in the consultation form below and send it to the relevant contact point.

For consultation, please contact one of the consultation contact points below, depending on the affiliation of the person (or company) involved in the human rights violation.

• ENEOS Holdings

• ENEOS

• ENEOS Xplora

• ENEOS Materials

• ENEOS Power

• ENEOS Renewable Energy