Compliance
Basic Approach
The ENEOS Group is committed to thorough compliance and has designated high ethical standards as a core element of the Group Philosophy and the Group Code of Conduct.
ENEOS Group Code of Conduct (excerpt)
- 1.Compliance
- (1)We ensure compliance with laws, contracts, and corporate regulations and follow social norms and customs in an appropriate manner.
- (2)We shall neither ignore nor participate in any compliance violations.
Structure
Up to fiscal 2023, the Group Internal Control and Compliance Committee had been established under the Executive Council to ensure the implementation of effective and efficient internal control and compliance. The committee, comprising relevant officers and department general managers, regularly confirmed the performance of and issues related to the Group’s internal control and compliance activities and deliberated policies for future activities.
This committee was reformed in fiscal 2024 and newly established as the ENEOS Group Compliance Committee, which specializes in compliance and is chaired by the CCO, with CCOs or equivalents from each principal operating company as members. Through quarterly meetings, the committee will check the status of activities at each company while promoting compliance measures throughout the Group and further strengthening and accelerating the coordination of information.
Material Issues, Plans and Results
Fiscal 2024 Targets, Results and Progress
Evaluation: Achieved/Steady progress Not achieved
| Material ESG Issue | Initiative | Target (KPI) | Results/Progress | |
|---|---|---|---|---|
| Compliance | Strengthening compliance activities |
|
|
|
| Fostering compliance awareness | Implementation of compliance and legal training tailored to each company’s business risks and internal issues | Implemented (e-learning for officers and employees) | ||
| Operation of whistleblower systems |
|
Conducted training to improve skills of personnel in charge of whistleblower systems | ||
Major Initiatives
Compliance Inspections
The Company, its principal operating companies, and their directly owned subsidiaries inspect the status of compliance at each worksite at least once a year and carry out any corrective measures required in the event that any violations or concerns are found. In fiscal 2024, the Company and ENEOS separated the internal control and legal compliance inspections and instituted new compliance inspections. To counter the reductions in effectiveness and autonomy that had been issues in previous inspections, we have changed to a system where every worksite autonomously sets inspection criteria that are appropriate to the risks specific to their circumstances, under the direction of the officer in charge. This enables much more effective inspections to be conducted.
Additionally, the content and results of these inspections are reported at meetings of the ENEOS Holdings, Inc./ENEOS Corporation Compliance Committee, which comprises officers in charge of each area. We are working to build a stronger compliance structure by sharing effective initiatives with each business area through this committee.
Compliance Violations
Deficiencies under the High Pressure Gas Safety Act at ENEOS Materials
In fiscal 2024, due to non-compliance with the High Pressure Gas Safety Act by Group company ENEOS Materials, on October 22, 2024 the Ministry of Economy, Trade and Industry issued administrative guidance based on the Act in the form of severe warnings to the Yokkaichi Plant and the Kashima Plant, and a caution to the Chiba Plant.
The company takes this matter seriously and is implementing measures to prevent recurrence, with company headquarters taking the lead in security-related activities and ensuring strict security management at worksites.
At all business sites, we conducted employee training using real-life examples on the significance of minor changes, the importance of technical standards, and the definition of an accident, deepening understanding and ensuring their application in practice.
We are also working to prevent similar deficiencies from occurring again by broadening and strengthening compliance initiatives throughout the Group.
Compliance Training
Strong awareness among all officers and employees is an important element in achieving thorough compliance. To this end, we issue ENEOS Group Philosophy cards and ENEOS Group Code of Conduct handbooks to all personnel and regularly provide compliance training for all officers and employees.
We will continue to provide training based on select topics as part of our ongoing efforts to ensure thorough compliance.
Compliance Training Conducted in Fiscal 2024 (Partial List)
- Company-wide training on compliance, competition laws, anti-bribery, the Act on the Protection of Personal Information, and insider trading regulations
- Training on competition law for sales departments
- Compliance awareness training for officers
Establishment and Operation of Whistleblower Systems
Whistleblowing Workflow
To enable prompt detection and corrective action in the event of legal violations, the Company and some of its subsidiaries maintain whistleblower systems (compliance hotlines) for their employees and those of contractor companies. The compliance hotlines are part of whistleblower systems aligned with the Whistleblower Protection Act.
In October 2023, the Company’s and ENEOS’s internal whistleblower contact was replaced with a centralized whistleblower contact operated by an external company specializing in these services, enabling faster response and improved convenience for users, while also enabling us to maintain the quality of our operations. This structure facilitates appropriate response by allowing users to identify themselves or remain anonymous and enabling whistleblowing as appropriate to each case through contact points established at each Group company. In addition, we have introduced whistleblower systems, including some with multilingual capabilities, at overseas subsidiaries where we have ownership of more than 50%.
Based on internal regulations, when whistleblowing is received, the content is reported to the relevant officers, including the chairman and CEO, and an investigation is launched under the responsibility of the general manager of the Legal & Corporate Affairs Department. The investigation results and any necessary corrective and recurrence prevention measures are reported to the officers. Individuals who identify themselves when conducting whistleblowing are also informed of the investigation results.
To ensure that employees do not hesitate to use the system, they are informed through the intranet, posters, and training that the identity of those conducting whistleblowing is strictly confidential and that whistleblowing can be conducted even if the employee is not sure if the matter constitutes a legal violation.
In fiscal 2024, the Group recorded 305 reports via its whistleblower systems.
Reporting Contact Structure and Measures to Prevent Retaliation
The Legal & Corporate Affairs Department is responsible for the design and operation of the whistleblower systems of the Company and ENEOS. Members of the Legal & Corporate Affairs Department may also use the system. The ENEOS Group Basic Policy on Internal Reporting System stipulates that whistleblowers shall not be subject to any disadvantageous treatment for using the whistleblower systems, and information related to whistleblower reporting shall be treated as strictly confidential in accordance with the information security guidelines of each ENEOS Group company.
Compliance Surveys
The Company and principal operating companies have been conducting compliance surveys of employees since fiscal 2024. These surveys quantify and measure awareness of the Group Philosophy, the Code of Conduct, and compliance, bringing any issues to light. We devise effective policies and measures based on the results of these surveys, acting in accordance with the Group Philosophy and the Code of Conduct for the transformation and development of the Group. The results of the survey are shared with employees in a manner that does not allow the identification of individuals.
The fiscal 2024 survey indicated a high level of awareness regarding the Group Philosophy, Code of Conduct, and whistleblower systems and showed that compliance-focused activities were being conducted. Conversely, there were few responses indicating that the Group Philosophy and the Code of Conduct were being put into practice, or that those responding to the survey would be willing to use whistleblower systems.
Based on the results of analysis of these responses, in fiscal 2025 we will use training and disseminate management messages to encourage actions that are consistent with the Group Philosophy and Code of Conduct, and to promote the use of whistleblower systems.
Compliance with Competition Laws
The Group maintains a policy that the entire Group must thoroughly comply with competition laws in Japan and other countries. We have put into place necessary company rules, and all officers and employees work under a clear commitment by management to ensure compliance with competition laws.
Specifically, we have established the ENEOS Group Competition Law Compliance Policy, which strictly prohibits officers and employees from engaging in any activity, including cartels, that violates competition laws of any country. The policy clearly states that no activity that would violate competition laws shall be justified by any reason of business custom, the authority or position of the violator, maintaining or expanding business or making profits.
The legal divisions of the Company and ENEOS check each department every year for planned interactions with business competitors, assess those interactions for competition law risks, and request the submission of meeting records detailing the interactions. Through these and other efforts, we work to prevent competition law violations before they occur.
We also conduct competition law compliance training for officers and employees on a regular and ongoing basis.
Operation of the Competition Law Compliance Policy
The Group has established and published the ENEOS Group Competition Law Compliance Policy pursuant to the basic principle of compliance with competition laws set out in “7. Equitable and fair transactions” in the ENEOS Group Code of Conduct. This policy clearly states the Group’s commitment to comply with competition laws.
We will communicate this policy to and require compliance of all those within the scope of application of the Group Code of Conduct. In addition to implementing this policy within the Group, we will also request that the companies and others that make up our value chain also cooperate with this policy.
Prevention of Bribery and Corruption
The Group participates in the United Nations Global Compact, and puts the 10 principles, including anti-corruption, into practice. We have established and published the ENEOS Group Anti-Corruption Policy, which clearly states that the Group will not engage in corrupt practices. With regard to anti-corruption, the Group does not tolerate bribery in any form. We have internal regulations in place, including the ENEOS Group Anti-Corruption Policy, to prevent bribery at our Group companies, and all officers and employees actively work under a clear commitment by management of all Group companies to prevent bribery. ENEOS requires overseas subsidiaries where it has ownership of more than 50% to establish and comply with anti-bribery guidelines.
The Company, ENEOS, and its overseas subsidiaries have a mechanism to check for bribery involving travel expenses, business entertainment, gift giving, and donations, taking into consideration the laws and regulations of each country.
We also implement third-party due diligence procedures to prevent our involvement in bribery through a third party such as an agent, agency, or distributor.
Employees can access relevant internal regulations at any time via the Company intranet or other means. They also undergo various forms of compliance training on the prevention of bribery. In this manner, we are working to raise employee awareness of this important issue.
Internal control inspections, legal compliance inspections, and internal audits are used to continuously monitor whether these mechanisms are functioning properly. The results of monitoring are reported to the Company’s Board of Directors as needed.
The Company, ENEOS, and its overseas subsidiaries also maintain risk screening systems for domestic and overseas business partners using services provided by specialized vendors, and conduct risk checks in a timely manner. In addition, we conduct risk surveys at the commencement of business relationships with new business partners, and if risks are indicated, we take necessary risk mitigation measures and determine whether or not to commence the business relationships. We also have a system in place to promptly detect and rectify violations and indications of violations through our whistleblower systems.
In fiscal 2024, there were no serious violations and no fines, administrative monetary penalties or settlements imposed regarding corruption or bribery at the Company or ENEOS.
Operation of the Anti-Corruption Policy
Based on the basic rules on the prevention of bribery and corruption established within “7. Equitable and fair transactions” and “8. Appropriate relationships with governments and public administrations” of the ENEOS Group Code of Conduct, the Group formulated and published the ENEOS Group Anti-Corruption Policy, which clearly stipulates that the Group will not engage in corrupt practices.
Going forward, we will continue to raise awareness of and require compliance with this policy within the scope of application of the Group Code of Conduct. In addition to applying this policy within the Group, we will request the cooperation of companies in our value chain as well.
Political Contributions
The Group thoroughly complies with Japan’s Political Funds Control Act. The Group prohibits contributions to individual politicians as prohibited by law and monetary donations to specified political groups or political parties exceeding the legally permitted threshold.
In fiscal 2024, the Group did not make any political contributions (donations).
Honoring Tax Liabilities
Companies have a corporate social responsibility to appropriately honor their tax liabilities in the countries and areas in which they conduct their business activities. Therefore, we have formulated the ENEOS Group Tax Matters Policy to ensure that tax liabilities are appropriately honored throughout the entire Group.
Timely and Proper Disclosure of Company Information
Disclosure Framework and Workflow
The Company is fully aware that the timely and proper disclosure of corporate information is a key element of healthy capital markets. Accordingly, the Company makes efforts to ensure prompt, appropriate, and fair disclosure of information to shareholders and other investors with the aim of promoting transparency in management.
Systems are in place to obtain, manage, and disclose information on the Company, as well as information on ENEOS Group companies, quickly and accurately. Information that is subject to the Timely Disclosure Rules is made public through the timely disclosure system (TDnet) provided by the Tokyo Stock Exchange and others, and the same information is made available on the Company’s website. Information that is not subject to the Timely Disclosure Rules is disclosed proactively based on basic policies and disclosure standards.
The Company has prepared Rules for the Prevention of Insider Trading, and systems have been created to communicate regulations regarding insider trading throughout the ENEOS Group.